Refund & Exchange Policy

If you are dissatisfied with an item, we want to quickly correct the problem!

1) If the item arrives damaged, please contact us within 5 days of receipt. We will replace it at no charge if we still have one in stock. All we ask is that you send us a photo via email or Facebook Messenger. If it is out of stock, we will offer you an exchange with a same-priced item, full store credit, or a full refund. The choice is yours!

2) If you're not pleased with your item, please contact us by email within 21 days of receiving your order and explain the situation.

All items for return must be in new condition, unworn, unaltered, and free from customer damage. Please contact us for return instructions before sending an item back.

We will work with you to ensure your satisfaction! Options include:

a) Return for exchange. Customer pays return shipping and shipping for the replacement item.

b) Return for store credit. Customer pays return shipping.

c) Return for full refund. Customer pays return shipping.

The choice is yours!

Please contact us for return instructions before sending an item back.

Exceptions: If the product page states the item is a FINAL SALE AND NO RETURNS ACCEPTED, this supersedes policy #2 as listed above.

Refunds will be issued in the original form of payment.

Please do not hesitate to contact us via email or Facebook Messenger.

Sincerely,

Desiree Wyant

email address: CostaRicaBound@hotmail.com